Return policy

Refund Policy of Yndqcy

At Yndqcy, we aim to ensure your satisfaction with every purchase. To provide a clear and fair refund experience, we have established the following refund policy, applicable to all products purchased through our official website (https://www.yndqcy.com/).

1. Refund Conditions

We only accept refund requests that meet the following criteria:
  • The product must be unused and in its original condition—no signs of wear, damage, or alteration (e.g., scuffed soles on footwear, torn packaging).
  • The original packaging must be complete and intact, including all tags, labels, and accessories that came with the product. Products returned without proper packaging may be rejected or subject to a partial refund deduction.

2. Refund Time Limit

You may submit a refund request within 30 days of the purchase date. We calculate the deadline based on the date shown on your order confirmation email or receipt. Requests submitted after this 30-day period will not be processed, unless required by laws of New York, United States.

3. Refund Process

To initiate a refund, please follow these simple steps:
  1. Contact our customer service first .
  1. Provide necessary details: your order number, product name, reason for refund, and clear photos of the product and its packaging (if requested).
  1. Our team will review your request within 2-3 business hours and send you a confirmation email with further instructions—including the return address and how to track your returned item.
  1. Once we receive and inspect the returned product (typically 5-7 business days after delivery to our warehouse), we will process the refund. Refunds will be issued to your original payment method, and the processing time depends on your payment provider (usually 3-10 business days).

4. Customer Service Contact

For refund inquiries or to start the process, reach us via:
  • Phone: 482-4578-3259 (Monday-Friday, 9:00 AM–6:00 PM EST)
If you have any questions about this policy, our customer service team is ready to assist you.